Return and Exchange Conditions
Shipping and Delivery Policy
In our commitment to providing the best service to our valued customers, we partner with the most competitive shipping companies in the region to ensure your purchases arrive as quickly and safely as possible.
Delivery fees cover the total value and weight of your entire order, not individual items. All delivery rates include shipping and insurance charges.
For more details about our delivery policy, please contact our Customer Service Team through the designated page.
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Return and Refund Policy
If you wish to return a delivered product, we will refund the full value of the item excluding shipping and return fees, provided that the product differs from your expectations or description.
Note:
For our customers located in Jeddah, Saudi Arabia, you may return the product without paying return fees by delivering it directly to our main office or handing it to the nearest delivery representative at the specified point (Palestine Street Office – Building No. – Office No.).
If the return is due to an error on our part (such as incorrect description or pricing), you will receive a full refund with no deductions.
If you cancel your order before it has been shipped, the amount will be refunded in full without any fees.
Returns are accepted within 24 hours of receiving the shipment only.
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Return and Exchange Conditions
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tCustom-made products cannot be exchanged or returned.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tExchanges are accepted only in cases of manufacturing defects in ready-made items.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tThe product must be unused, in its original undamaged packaging, and must include all tags and labels.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tFor furniture items, opened products are accepted only if they differ from the description or displayed image.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tHeavy or oversized items cannot be exchanged or returned.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tRequests for return or exchange must be made within 24 hours of receipt, otherwise the request will be canceled.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIf the reason for return is that the product does not match your décor or personal design preferences, the customer bears all shipping and delivery costs.
Note: Electronic payment and shipping fees are non-refundable, unless there is a manufacturing defect or shipping error.
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Order Cancellation or Failure to Receive
If an order is canceled after it has been shipped or not received by the customer, the delivery fee will be deducted from the refunded amount.
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Electronic Payment Fees
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tPayments made via credit cards are subject to service fees starting from 1.75% of the order value, depending on the payment method used.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIn the event of a full or partial order cancellation or return, these fees will be deducted from the refund.
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Installment Service Fees (Tabby and Tamara)
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tPayments made through Tabby or Tamara are subject to a 4.5% service fee of the total paid amount.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tThese fees will be deducted in the event of order cancellation or return.
Note: These fees are bank transaction charges, not penalties imposed by the payment platforms.
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Refund Processing Time
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tRefunds will be processed once the returned product reaches Kit Store’s warehouse and is confirmed to meet the return conditions.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tFor electronic payments (Mada, Visa, MasterCard), the refund process may take 14 to 20 business days at most.
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Product Damage Policy After Delivery
1. Product Inspection Upon Delivery
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tCustomers must carefully inspect their product upon delivery.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIf visible damage is found, the customer must refuse the shipment and record a note to hold the shipping company accountable.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIf the customer accepts the delivery without noting damage, the store and shipping company are not liable for any subsequent damage.
2. Damage Discovered After Unboxing
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIf damage appears after the product has been unboxed, the customer bears round-trip shipping costs for returns.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tHowever, if the customer opts to exchange the item for a new one, the store will cover all shipping costs.
3. Returns Based on Customer Preference
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tIf the return is not due to a store error, the customer is responsible for all shipping and electronic payment fees.
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Refund Process
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tRefunds will be issued using the same payment method and to the same account holder.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tFor Cash on Delivery orders, the amount will be refunded via a bank transfer.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tFor credit card payments, customers can choose between a refund to the original card or store credit.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\t•\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\tRefunds are processed within 14 business days from the date the product is received and inspected at our warehouse.